Last updated: 07/01/2026

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. Please make sure the item is complete and includes all accessories supplied with it before returning. You’ll also need your receipt or proof of purchase.

How to request a return

Please contact us through our Contact page within 14 days of receiving your package to request a return.

If your return is accepted, we’ll send you a return shipping label together with instructions on how and where to send your package. Items sent back without a return request being accepted first will not be accepted.

Where to send your return

Once your return has been accepted, send it to:

Once we have received your return, we will process your refund back to your original payment method within 14 days.

Questions about a return? Email admin@rubbertorch.com.

Damaged or incorrect items

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect, so that we can assess the issue and put it right.

Sale items and gift cards

Sale items can be returned in accordance with your legal rights. We cannot accept returns on gift cards.

Exchanges

The quickest way to get the item you want is to return the original item and, once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at admin@rubbertorch.com.