Privacy policy
Rubber Torch / Privacy
Your data.
Clearly handled.
What we collect, why we need it and the choices you have when you shop or contact Rubber Torch.
Privacy policy
Open about data.
Easy to understand.
Last updated: 28 August 2026
This notice explains how Rubber Torch collects and uses personal information through rubbertorch.com, when you buy from us, contact us or otherwise interact with the business. It is written for customers and website visitors in the United Kingdom.
On this page
Who we areData we collectHow we use itSharing and securityCookies and marketingYour rights and contactAbout this notice
Who is responsible for your data?
1. The data controller
Rubber Torch is operated by DSOLOMON LTD, company number 09840279. DSOLOMON LTD is the controller of the personal information described in this notice, which means it decides why and how that information is used.
Office: Office A13, Champions Business Park, Wirral, CH49 0AB
Email: admin@rubbertorch.com
Telephone: 0151 542 5026
VAT: GB443546687
2. When this notice applies
It applies when you visit the website, create an account, place an order, join a mailing list, contact customer service, make a return or communicate with us through another channel. Other websites and services linked from our site have their own privacy notices.
Information we use
Only what is needed for the job.
3. Information you give us
This can include your name, billing and delivery addresses, email address, telephone number, account details, order history, product preferences, marketing choices and the contents of messages, reviews or other information you choose to send.
4. Order and payment information
We use order details such as products, prices, discounts, delivery method, transaction references, refunds and payment status. Payments are handled by Shopify and payment providers. We do not normally receive or store your complete payment-card number.
5. Information collected automatically
When you use the site, we and our service providers may collect device and usage information such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location, dates and times, cookie choices and security or diagnostic logs.
6. Where information comes from
Most information comes directly from you. We may also receive information from Shopify, payment providers, delivery carriers, fraud-prevention services, marketing or analytics providers where permitted, and publicly available sources when needed to protect the business or resolve a query.
How we use information
A clear purpose and lawful basis.
7. Orders and customer service
We use identity, contact, order and payment information to accept payment, fulfil and deliver orders, manage accounts, process returns and refunds, answer questions and provide after-sales support. The usual lawful basis is that the processing is necessary to perform our contract with you or take steps at your request before a contract.
8. Legal and financial records
We keep and use information where necessary to meet tax, accounting, consumer-protection and other legal obligations, respond to lawful requests and establish, exercise or defend legal claims. The lawful basis is compliance with a legal obligation or our legitimate interests in protecting the business and its customers.
9. Security, fraud prevention and improvement
We use limited information to secure the website, prevent fraud and misuse, troubleshoot problems, understand store performance and improve products and customer service. We rely on our legitimate interests where these uses are necessary and proportionate, while respecting your rights. Non-essential analytics or advertising technologies are used only where the required consent has been obtained.
10. Marketing
We send promotional email or similar marketing when you have asked for it or where the law otherwise permits. You can unsubscribe at any time using the link in a message or by contacting us. Withdrawing consent does not affect processing that took place before withdrawal.
Cookies and marketing
Control the optional technologies.
15. Cookies and similar technologies
Cookies are small files or similar technologies used by the website and its providers. Strictly necessary technologies support functions such as checkout, security, fraud prevention, language choices and remembering the contents of a basket. These are required for the service to work.
Optional analytics, preference or advertising technologies are used only where the required consent has been given. The cookie banner or privacy settings allow you to accept, reject or change optional choices. Browser controls can also remove cookies, although blocking necessary cookies may affect the website.
16. Advertising and social media
If you consent, advertising or social-media providers may use cookies or similar identifiers to measure campaigns, limit repeated adverts or show more relevant content. Those providers may receive technical and interaction information and use it under their own privacy notices. We do not sell personal information for money.
17. Direct-marketing choices
You have the right to object to direct marketing at any time. Use the unsubscribe link in an email or contact us. We may keep a minimal suppression record so that we can respect an opt-out rather than adding the address to future marketing again.
Your information
Retention, rights and complaints.
18. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose collected, including customer service, warranty, security, accounting, tax and legal-claim requirements. Order and transaction records are normally retained for at least the period required by UK tax and accounting law. Enquiries and marketing records are reviewed and deleted or anonymised when no longer needed. Retention may be extended where a dispute, fraud concern or legal obligation requires it.
19. Your UK data-protection rights
Depending on the circumstances, you may have rights to access personal information, correct inaccurate information, ask for deletion, restrict use, object to processing, receive certain information in a portable format and withdraw consent. You may also object to direct marketing at any time. Some rights have legal limits and do not apply to every use.
We normally respond within one month. We may ask for information to verify your identity. There is usually no fee, although the law permits a reasonable charge or refusal for requests that are manifestly unfounded or excessive.
20. Automated decisions and children
We do not normally make decisions based solely on automated processing that produce legal or similarly significant effects. Automated tools may help identify fraud or security risks, with appropriate review. The store is not directed at children and we do not knowingly collect children’s personal information without appropriate authority.
21. Complaints and contact
Contact us first if you have a privacy question or want to exercise a right: admin@rubbertorch.com or 0151 542 5026. You also have the right to complain to the Information Commissioner’s Office.
22. Changes to this notice
We may update this notice when the business, website, service providers or legal requirements change. The latest version will be published here with a revised update date. Material changes will be highlighted where appropriate.