Shipping policy

Delivery options

Choose the service that suits you.

1. Standard UK delivery

£1.99 · normally 2–3 business days. This is the best-value option for most orders. The available service and final charge are confirmed at checkout before you pay.

2. Express UK delivery

£4.99 · normally 1–2 business days. Choose express delivery at checkout when it is available for your order and address.

3. Free standard delivery

Standard UK delivery is free when the value of the goods in your order is over £30 after discounts and before any delivery charge. Express delivery remains chargeable.

Dispatch and timing

Clear estimates, without false promises.

4. When delivery times begin

Orders are prepared for dispatch from the UK. The delivery estimate shown at checkout is our good-faith estimate based on the service selected, stock availability and the delivery address. We will send an order confirmation after checkout and a dispatch update when the order leaves us.

5. Business days

Business days are Monday to Friday and exclude UK bank holidays. Orders placed during weekends, bank holidays or unusually busy periods may begin processing on the next business day.

6. Estimates and legal rights

Delivery dates are estimates rather than guarantees unless we expressly agree a fixed date with you. We will deliver within 30 days after accepting your order unless a different timeframe has been agreed. This does not affect your statutory rights.

Where we deliver

UK addresses only.

7. Delivery area

We currently deliver to addresses within the United Kingdom only. We do not offer international delivery through the website. If checkout does not accept an address, contact us before ordering and we will confirm whether delivery is possible.

8. Address details

Please check the recipient name, house number, street, postcode and contact details before placing your order. We cannot guarantee that an address can be changed after dispatch, and additional costs caused by an incorrect or incomplete address may be chargeable.

9. Carrier restrictions

Some remote locations or unusual parcels may have fewer delivery services available. The options shown at checkout are the services available for that order. We will contact you if a carrier restriction affects an order after it has been placed.

Delivery problems

Practical help when plans change.

10. Delayed orders

Carrier networks can be affected by severe weather, road disruption, seasonal demand and other events outside our reasonable control. If we become aware of a significant delay, we will provide a revised estimate where possible. Contact us if the expected delivery window has passed and your parcel has not arrived.

11. Missing parcels

Check any tracking update, safe place, household members and immediate neighbours first. If the parcel is still missing, tell us promptly with your order number and delivery address so we can investigate with the carrier and arrange the appropriate next step.

12. Damaged parcels or incorrect items

If a parcel arrives damaged, incomplete or contains the wrong item, keep the packaging and contact us as soon as possible. Photographs of the parcel, label and item can help us resolve the issue more quickly. Your rights for faulty or misdescribed goods remain protected.

After ordering

Changes, tracking and split parcels.

13. Changing or cancelling an order

Contact us immediately if you need to change the delivery address or cancel an order. We will help where we can, but changes may not be possible once packing or dispatch has begun. If the order has already left us, the returns process may apply.

14. Tracking information

Where a delivery service includes tracking, the dispatch update will include the available tracking details. Tracking can take a short time to update after the parcel is handed to the carrier.

15. More than one parcel

An order may occasionally arrive in separate parcels because of size, stock location or carrier requirements. You will not be charged additional delivery fees unless this was clearly agreed before dispatch.

Contact

Need help with a delivery?

16. Shipping support

Have your order number ready so we can help quickly.

Email: admin@rubbertorch.com
Telephone: 0151 542 5026
Office: Office A13, Champions Business Park, Wirral, CH49 0AB
Business: DSOLOMON LTD, company number 09840279
VAT: GB443546687